Accessibility Visitor Information

Parking

Parking is available on-site. Please follow signage on arrival. To register your Blue Badge call 0208 4189 445 and provide your REG plate and Blue Badge Number down the line.

Alternatively, you can visit the front desk of the museum between 10:00 and 16:30 with your Blue Badge and we will register your free parking here.

Visitors who are wheelchair users or who have limited mobility

·       Step-free access is available throughout the museum, with some ramps and slopes

·       Lift access to the first and second floors (all museum levels)

·       Seating is available throughout the museum

·       Portable seating (stools) are available on request for use during your visit

·       A wheelchair is available to borrow on request

·       Accessible toilets are located on the ground floor (no RADAR key required)

Visitors who are deaf

·       Assistance dogs are welcome in all areas of the museum

·       Selected video content includes subtitles

Visitors who are blind

·    Assistance Dogs are welcome in all areas of the museum

Visitors with learning disabilities and neurodivergent visitors

·       Entry is free for all visitors, and you are welcome to leave and return as many times as you like throughout the day

·       We offer Relaxed Morning sessions every half term

Relaxed Morning

Our next Relaxed Morning is the 30^th of May 2026 from 10:00 until 12:00 pm.

Next session: 30 May 2026, 10:00am – 12:00pm. Reserve your free spot here.

Upcoming Sessions: 27th July and 26th October

These sessions are designed to provide a calmer, more accessible experience:

• Audio and sound levels are reduced or turned off
• Visitor numbers are limited to help create a quieter environment (free pre-booking via Eventbrite required)
• A quiet room is available if needed
• Indoor picnic room
• All games and activities are adapted to be neurodiverse-friendly. Activities usually include junk-modelling, object-handling, and toys.