Accessibility Visitor Information

Parking

Parking is available on-site. Please follow signage on arrival. To register your Blue Badge call 0208 4189 445 and provide your REG plate and Blue Badge Number down the line.

Alternatively, you can visit the front desk of the museum between 10:00 and 16:30 with your Blue Badge and we will register your free parking here.

Visitors who are wheelchair users or who have limited mobility

·       Step-free access is available throughout the museum, with some ramps and slopes

·       Lift access to the first and second floors (all museum levels)

·       Seating is available throughout the museum

·       Portable seating (stools) are available on request for use during your visit

·       A wheelchair is available to borrow on request

·       Accessible toilets are located on the ground floor (no RADAR key required)

Visitors who are deaf

·       Assistance dogs are welcome in all areas of the museum

·       Selected video content includes subtitles

Visitors who are blind

·    Assistance Dogs are welcome in all areas of the museum

Visitors with learning disabilities and neurodivergent visitors

·       Entry is free for all visitors, and you are welcome to leave and return as many times as you like throughout the day

·       We offer Relaxed Sessions every half term.

If you are visiting outside of our relaxed sessions, quieter times are typically:

• Weekdays: 2:00pm–4:00pm (school groups usually visit between 10:00am and 2:00pm)
• School holidays: 10:00am–11:00am (busier during the rest of the day due to family activities)
• Weekends: 10:00am–12:00pm (generally quieter earlier in the day)